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Customer Service

Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping options will appear on the following screen above the "payment options".

Can I place orders by phone?

We accept phone orders toll-free at 1-866-210-2226. Our customer-care consultants are available Monday through Friday 9:30AM to 6:30PM PST to answer your questions. We'd love to talk to you!

Can you put a "rush" on my order?

If you need your items before the normal processing and shipping time, please call customer service at 1-866-210-2226 during regular business hours Monday through Friday 9:30AM to 6:30PM PST. We will do everything we can to accommodate your request. Please note that the ԥvent dateԠfield has no bearing on processing of the order. This field is used for research purposes only.

What are my payment options?

Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. Payments can also be made via your Paypal account.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of California (9.25%).

Why do you ask for my event date?

We use your event date for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, please contact us at 1-866-210-2226 or email us at customercare[at]weddingcollectibles.com.

Order Tracking & Updates

How do I check the status of my order?

You have several options for tracking your order:
•    Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location. Please be sure to check your spam box.
•    If your order is shipped directly from one of our vendors, please contact our customer-care department at 1-866-210-2226 for tracking information.

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order. Please be sure to check your spam box.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer care representative at 1-866-210-2226 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.

What if my order is undeliverable?

If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package, and/or UPS address correction fees.

Do you have a printed catalog?

Unfortunately, we do not offer a printed catalog. You can view our entire collection online.

What is your contact information for the press?

All press inquiries should be emailed or addressed to the following address: marketing[at]weddingcollectibles.com

I am a vendor. How do I submit my products for consideration?

In our quest for unique products we welcome vendor inquiries. Please email us at: orders[at]weddingcollectibles.com

Where can I read feedback from your customers?

If you'd like to know what our customers say about us, please visit our testimonials page.